Terms & Conditions

All purchases made via the barcelonasouvenirs.com website are subject to the General Terms and Conditions of Sale set out herein. Sales made via this website are subject to Spanish legislation in force covering distance selling.

REGISTERED OFFICE

The supplier of the goods offered for sale is Mercè Botinas, with NIF (Fiscal Identification Number) B66257544 and with registered office in Barcelona 08026, Spain.

SUBJECT MATTER OF THE CONTRACT AND DESCRIPTION OF THE GOODS AND SERVICES

The contract formalized by these General Terms and Conditions of Sale governs the sale of souvenirs from Barcelona and Catalonia, such as home furnishings, fashion items, books, office items and food products, amongst other items, via the barcelonasouvenirs.com website. Product features of the goods offered for sale appear on the same web page.

PRICES

Goods are priced in Euros and not include VAT.

Carriage costs are not included and shall be borne by the customer. Details of carriage costs shall appear on the invoice.

LEGAL INFORMATION

In accordance with Organic Law 15/1999, of December13, on the Protection of Personal Data, you are informed that the data you provide on the forms on this website shall be entered on a file owned by barcelonasouvenirs.com for the purposes of providing our services and of informing you, if you so wish, about matters relating to the goods and services we offer. Your data shall be treated as confidential and shall not be transferred to or made available to third parties. Access, correction, cancellation and opposition rights may be exercised by the customer at any time by sending an email to customerservice@barcelonasouvenirs.com.

This website is hosted on a server that uses cookies to improve the service offered by barcelonasouvenirs.com. Whilst these cookies are installed automatically on the computer used by visitors to barcelonasouvenirs.com, the cookies do not store any personal data whatsoever.

LIABILITY, LITIGATION AND APPLICABLE LEGISLATION

These General Terms and Conditions of Sale shall be interpreted in Spanish and in accordance with Spanish law. In the event of disagreement or a claim between the parties with regard to compliance with, or the content of, these General Terms and Conditions of Sale, the parties shall negotiate in good faith in an effort to resolve the disagreement or claim within a period of one month starting from the date that either of the parties formally notifies the other that a disagreement has arisen or sends notice of a claim.

In the event that the disagreement or claim is not resolved within the stated period, the parties, with express waiver of any other jurisdiction to which they might have recourse, shall submit to the Spanish Association of Technological Arbitration (ARBITEC), which shall recommend the administration of arbitration and shall designate arbitrators in accordance with its Regulations and Statutes.

The parties agree to accept and comply with the decision of the arbitrator. If the arbitration does not result in a mutually acceptable agreement or is declared void, both parties shall submit to the Courts of Barcelona, with express waiver of their own legal system, in the event that this is different.

PAYMENT METHODS

By clicking the “Pay” button during the purchasing process, the customer fully and unreservedly accepts all these General Terms and Conditions of Sale.

The data registered by barcelonasouvenirs.com is evidence of the transactions undertaken between barcelonasouvenirs.com and its customers. Barcelonasouvenirs.com shall confirm your order by email. Contractual information is in Spanish.

PAYPAL

Follow the PAYPAL indications to pay with credit card or Paypal account.

SECURITY

Bank details entered by customers are encrypted and sent via secure connection to Banc de Sabadell’s servers. The data is then verified by the issuing bank to avoid fraud and misuse.

Security for the procedure of entering data is provided by means of 128-bit Secure Socket Layer (SSL) encryption technology. SSL is one of the most advanced and efficient protection systems available and one that prevents third parties from accessing over the Internet the bank details entered by customers.

Only our bank and PayPal shall have access to bank details related to these payment methods. During the payment procedure barcelonasouvenirs.com shall not have access to such information nor shall it record it. Our Bank or PayPal shall subsequently supply barcelonasouvenirs.com with the bank details by means of bank statements.

TAXES

European citizen have to pay the normal taxes, non European citizen don’t pay the taxes if they receipt the product out of the European zone.

DISPATCH

Goods will be sent via a courier agency to the address indicated by the customer as urgent or normal delivery. Urgent takes from 2 to 4 working days and normal takes 8 to 15 working days. Some countries not offer the tracking service in normal modality.

Barcelonasouvenirs.com shall send the items ordered as per the data supplied on the order form and shall not be liable if it is not possible to deliver the items if the data supplied is inaccurate or incomplete.

Carriage costs shall be borne by the buyer.

The purchase order shall be available at barcelonasouvenirs.com once payment has been confirmed via email and can be viewed on the “My order” link. Purchase orders include delivery costs and VAT.

Barcelonasouvenirs.com undertakes to dispatch orders one's a week, providing the items are available. Orders placed on non-working days shall be processed the next working day.

The dispatch of goods shall be managed by the courier company designated by barcelonasouvenirs.com. In the event the customer’s absence prevents delivery, the courier company shall leave a note stating the telephone number and address of its nearest franchise along with the hours during which a second attempt to deliver the items shall be made. The customer may telephone the courier company, or go in person, to arrange a time for the second delivery attempt.

If it is not possible to deliver the items at the second attempt, the courier company shall keep the package at the nearest franchise office for 15 days, after which it shall be returned to barcelonasouvenirs.com. Barcelonasouvenirs.com shall reserve the right to claim from the customer the cost of returning the goods to barcelonasouvenirs.com.

It is advisable for the customer to ensure there is somebody present at the delivery address given. For this reason, barcelonasouvenirs.com recommends providing a work delivery address in order to avoid extra charges.

MODIFICATIONS TO THE GENERAL TERMS AND CONDITIONS OF SALE

Barcelonasouvenirs.com reserves the right to modify the General Terms and Conditions of Sale without prior notice and may change, delete, or add to either the content and/or services it provides, or the manner in which they are presented or located on its servers.

PERIOD FOR WHICH THE OFFER OR PRICE REMAINS VALID

Barcelonasouvenirs.com reserves the right to modify prices at any time, although products shall be charged according to the prices that are applicable when orders are received (subject to product availability).

Goods shall remain the property of the supplier until payment is received in full.

Barcelonasouvenirs.com reserves the right to reject orders from any party with which it is engaged in a legal dispute.

AVAILABILITY

Barcelonasouvenirs.com shall make every effort to satisfy its customers when ordering products.

If, after a customer has placed their order, a product becomes unavailable, the customer shall be informed by email that the order has been cancelled.

The speed with which the resulting refunds to the customer’s bank account are made shall depend on the card type and the terms of each bank.

RETURNS

All goods sold may be returned within a period of seven (7) days from the delivery date, in accordance with the provisions of the Spanish Retail Trade Act.

Prior to returning goods, the customer must inform barcelonasouvenirs.com by means of an email sent to  contact@barcelonasouvenirs.com. Barcelonasouvenirs.com will then send an email to the customer with instructions to follow in order to return the goods.

The cost of returning goods shall be borne by the customer.

Corresponding refunds to the customer’s account shall be made within seven (7) days of receipt of the goods by barcelonasouvenirs.com.

If when goods are received it is sufficiently evident and clear, without the need to unpack the goods, that the goods have been damaged in transit or if it is clear that there has been a mistake in the goods that have been delivered, the customer shall make a note to that effect on the delivery note and inform barcelonasouvenirs.com by sending an email to contact@barcelonasouvenirs.com immediately after receipt so as to be able to return the damaged goods. The cost of returning the goods shall be borne by the customer.

It is imperative that returned goods be properly protected, in their original packaging, in perfect condition (undamaged and unsoiled by the customer) with all accessories, instructions and documents included therein. Goods must be returned to the address specified by barcelonasouvenirs.com, which shall send, by email, precise instructions for the return of the goods.

In the event that returns are not accepted by the supplier because it suspects that the goods have been used, the goods shall remain in the distribution warehouse awaiting collection by the customer, for a period not exceeding 30 days from when the goods are returned.

Costs and risks associated with returning goods shall be borne by the sender, who must send the goods securely and take the necessary steps to ensure the goods arrive in perfect condition.

The amount paid for returned goods shall be refunded. Delivery costs shall not be refunded.

Customers who return goods shall receive an email informing them of the amount to be refunded.

GUARANTEE

The distributor shall be accountable to the customer for any failure, at the time of delivery, to comply with the terms of Law 23/2003, of 10 July, on Guarantees in the Sale of Consumer Goods, which recognizes consumers’ right to have goods repaired, replaced or discounted and to cancel or withdraw from the contract.

The guarantee may be applied providing the goods have been used under the normal conditions of use established by the manufacturer. Barcelonasouvenirs.com is under no obligation to compensate users or third parties for the consequences arising from using the goods, with respect to any direct or indirect damages, accidents suffered by individuals, damage to property other than the goods themselves, loss of benefit or profit.

DOMAIN NAME OWNERSHIP

barcelonasouvenirs.com® is a registered trade mark by Barcelona Souvenirs SLU. Reproducing or copying the contents of this website, either in part or in full, is prohibited and illegal.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All the content appearing on the Portal, in particular, designs, text, graphics, logos, icons, buttons, software, commercial names, brands, industrial drawings or any other symbol that is capable of being used for industrial or commercial purposes are subject to intellectual and industrial property rights owned by barcelonasouvenirs.com.

No transfer of these rights is granted, in part or in full, and neither is the right to alter, exploit, reproduce, distribute or communicate to the public said content granted without the prior express permission of barcelonasouvenirs.com. No link can be established to www.barcelonasouvenirs.com from any other website without the prior warning and express consent by barcelonasouvenirs.com.

SS L Security

All the website is under certificate security number 7841DFAD5E4E489256A2E4CEF27BE1B5

LEGAL ENTITY

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